Schools Week revealed on Friday that parents had turned the tables on Williamson by contacting Ofsted to praise schools and complain about his performance – with the inspectorate being deluged with 5,000 emails. What type of provider do you wish to make a complaint about? It is understood the inspectorate is currently working through the backlog to sort the positive messages from genuine complaints. You can find out about inspections at ‘School inspections: a guide for parents and carers’. You can change your cookie settings at any time. Ofsted: coronavirus (COVID-19) rolling update Complaints. This includes writing to the DfE. The inspectorate told Tes that a consultation on proposed changes would be launched soon. All content is available under the Open Government Licence v3.0, except where otherwise stated, Complaints to Ofsted about schools: guidance for parents, What you can do if you are concerned about your child’s school, What you can do if you are not happy with the school’s and governing body’s responses, Types of complaint that Ofsted can consider, How to ask Ofsted to look at your complaint, What happens when Ofsted inspects a school, nationalarchives.gov.uk/doc/open-government-licence/version/3, contact the Department for Education (DfE), complaints procedures for independent schools, ‘School inspections: a guide for parents and carers’, Coronavirus (COVID-19): guidance and support, Check how the new Brexit rules affect you, Transparency and freedom of information releases. A step one complaint is to raise concerns during the actual inspection at the end of day one (and keep records). However, where Ofsted does not share your personal data, the other agency will not be able to follow up the concerns with you or inform you about the outcome of any action they may take. Ofsted received fifty times more reports from parents praising schools’ remote education offer than those complaining about it after Gavin Williamson urged parents to flag concerns to the watchdog. Parents have turned the tables on Gavin Williamson by contacting Ofsted to praise schools and complain about his performance – with the inspectorate being deluged with 5,000 emails since Wednesday. 2. For independent schools, you should write to the school first. To read more information about how Ofsted will handle and use your personal data please read Ofsted's privacy notice about schools. How … Note: pages 2 to 4 of the form are about consenting to Ofsted sharing the information you provide on pages 6 to 8 where you tell us about your complaint. For provisions that provide education only for people over the age of 16, you should write to the provision first. You must also have followed the school complaints process before making a complaint to Ofsted. Or email: complaints.ESFA@education.gov.uk. other Ofsted teams, such as legal advisors, where this is required and/or appropriate, your local authority children's services where your complaint raises concerns about the welfare of individual children or vulnerable adults. If the school is not an academy and you feel that the governing body or the local authority have acted unreasonably about your concerns, you can contact the Department for Education (DfE). Consent: Referrals to the local authority. If you have already followed the school or college’s formal complaints procedure, or if there are reasons why you cannot use that procedure, the next step is to forward the complaint to:. You can still submit the form even if you do not consent. We will not investigate cases to do with individual pupils. The school will need to have enough time to investigate thoroughly. Ofsted will review the details of your complaint to identify if there are any wider concerns about the school it may wish to consider further. However, without your personal data, this information may not be sufficient to enable the local authority, or other statutory agencies, to take appropriate action to prevent or address harm to children or vulnerable adults. Contact the childcare provider to discuss the problem first. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. If you provide information to Ofsted that causes us concerns, for example, about the safety and welfare of individual children or vulnerable adults we may consider it necessary to make a safeguarding referral to the local authority. You must first follow the complaints procedure of the school. They will respond to your concerns in writing. Under the new monitoring inspections, schools … However other independent schools – known as non-association independent schools – are inspected by Ofsted, and so a complaint can still be made to Ofsted. Gavin … Don’t include personal or financial information like your National Insurance number or credit card details. If the school is an academy and you feel that the governing body or board of trustees have acted unreasonably about your concerns, you can write to the Education Skills and Funding Agency (ESFA). If you are unhappy with the lead HMI response, contact an Ofsted manager – you must do this within 10 working days after your concern is raised or when the report is published. You will need to do this in writing. However, it can: Call an immediate inspection at short notice in response to a very serious complaint; Order the school to call a … Find an Ofsted inspection report If your concern affects the school as a whole and you have followed all of the existing processes including complaining to the governing body and local authority, we have powers to consider some complaints made in writing about schools and we provide an online form for this. This is explained in the, other public authorities, including the Department for Education, the Education and Skills Funding Agency and the Standards and Testing Agency. Please thank the pupils to whom we spoke, the governor who came in to meet with us and the representative from the local authority. We will not usually consider a complaint if you have not first followed the school’s or academy’s, local authority’s or ESFA’s complaints procedure. Between April 2014 and March 2015, it had received 439… Please include what actions you have taken and what the school did to address your complaint (including the name and position of any person who has considered your complaint) or details of why you did not follow the school's complaints process before contacting Ofsted. You’ve accepted all cookies. We use cookies to collect information about how you use GOV.UK. These complaints may come from registered parents or carers of pupils at the school that the complaint is about and complaints from other people. However, it can: Call an immediate inspection at short notice in response to a very serious complaint; Order the school to call a … Find an Ofsted inspection report Many teachers will be in the classroom for a lot of the working day, but you can arrange for them to phone you back, or book an appointment to see them. This includes, in all circumstances, sharing information from your complaint with Ofsted staff and contractors who need to be involved in the handling or assessment of your complaint. Cheylesmore House **PARENTS** If you are happy with your child’s school, please tell them! We are not able to consider a complaint when there are other statutory (legal) ways of pursuing it. Please read Complain about a school to see what complaints can be considered. However, Ofsted may still not be able to prevent your school identifying you as the complainant, particularly where you have already raised your concerns with the school. This would include relevant details from your complaint but would usually not include personal data that could identify you. You can complain to Ofsted if you feel there is a problem with the whole school. There are three things school leaders need to know: Complaints to Ofsted are indeed on the rise - something that Sean Harford confirmed. to follow up your concerns with the school, as you have told us you have raised your concerns with the school, to provide you with a response for your complaint. We’ll send you a link to a feedback form. You will need to list the steps you have already taken and the responses you have received. Ofsted would not usually share your personal data with those agencies. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. Ofsted is aware of the need to treat complaints with caution and not rush to judgement.Leaders need to be appropriately reflective but also keep a sense of perspective.Why are complaints to Ofsted on the increase?It’s difficult to know for sure. This survey is not designed to receive complaints about schools. If you are unhappy with their response, you can send your complaint in writing to: ESFA Are you the registered parent of this pupil? First of all, it is important to let the school know about your concern as soon as possible. Examples could include: If you are certain, and can provide evidence, that you have exhausted the full complaints procedures as set out above, then you should fill in our complaints form. Parents will be able to complain to Ofsted if their children aren’t getting enough hours of remote learning a day. We need this information: Ofsted will use the data, including the personal data you submit, to handle your complaint. By all inspected parties issues, as set out above further guidance on complaints for... Must meet a set of criteria and must raise an issue that affects the your. Complaints process before making a complaint to Ofsted include details of how they can pass their views to.! 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