This This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. It is being used by the person whose photograph and name appears on the pass. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. We also use cookies set by other sites to help us deliver content from their services. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. If you have not received your renewal form, please contact our information line on 0345 600 0659. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. *A. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. For further information see www.gloucestershire.gov.uk/fairprocessing. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Your pass will be automatically renewed if you have used it within the last 13 months. Can I use my bus pass on National Express Services? Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. If you dont provide us with evidence, your new pass will be delayed. You will receive your pass by post within 5 working days. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. The cards offer older and disabled people free travel in the capital Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. You will need to apply to this authority for a new pass. Collecting an application form from your local library. Customers will receive their new pass to the registered address at least1 week before their current pass expires. five years Further information. No, concessionary bus passes are not accepted on the night Buses. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). No. Copyright Lancashire County Council 2022. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. You should have received all the information you need by now. See. The cookie is used to store the user consent for the cookies in the category "Other. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Can I use my English senior citizen bus pass in Scotland? Read and contribute to the 20 readers' comments . You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. We use some essential cookies to make this service work. I have moved out of Gloucestershire. Higgins, Telford & Wrekin Councils Customer Services Manager, said. This cookie is set by GDPR Cookie Consent plugin. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. Where can I get a bus pass for an older person? If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. I have not had an automatic renewal what do I do? If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Analytical cookies are used to understand how visitors interact with the website. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. The day and date you experienced difficulties. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. Your older person's bus pass is valid for four years. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. Freedom Pass expiring: How and when to renew London travel permits. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. For further information see. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. These cookies will be stored in your browser only with your consent. Your bus pass will be renewed automatically. It tells you about: Bus passes are issued for up to five years. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Find out which bus company you wish to comment about on our bus operator contacts page. all that. Please ensure that you keep us informed of any changes to your name or address. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. When can I use my concessionary bus pass in Gloucestershire? Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. Apply for a new age-related pass. . Essex County Council is not responsible for this. Copyright 2023 Wisdom-Advices | All rights reserved. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. An older persons bus pass has exactly the same benefits as a disabled persons pass. Please check with the county council in the area you plan to visit. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. You will need to pay 10 to replace this pass. Blackpool: Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Disabled person's bus pass There's no central provider of the disabled person's bus pass. If you have any questions, you can call us to discuss your application on 0345 200 0388. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. These cookies ensure basic functionalities and security features of the website, anonymously. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If you cannot apply online for any reason please contact us. As a general rule, it is usually cheaper to call during the evenings and weekends. If you have not received this letter, call us straightaway on 01452 426265. Companion passes are automatically renewed at least 2 weeks before they are due to expire. It is no longer. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. This might be a letter confirming your eligibility and asking if you wish to renew. 5 Other ways to apply. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. What time can I use my bus pass outside of Gloucestershire? There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. However, GCC has not been involved in this. I am an age-related bus pass holder and my current bus pass is due to expire soon. What type of medicine do you put on a burn? Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. The way of applying may be different to the way you applied in Gloucestershire. system now generates new passes automatically at least a fortnight before the We will post your renewed bus pass 18days before the old one expires. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. You should allow 6 weeks for your application to be processed. Two weeks before your current bus pass expires you should receive a new bus pass in the post. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. No, your bus pass cannot be used on National Express services. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Older person's bus pass renewal. Necessary cookies are absolutely essential for the website to function properly. My new bus pass has been refused by the driver.

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