Assessment of housing need under the Housing Act Part V11 (Homelessness). Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. We also use third-party cookies that help us analyze and understand how you use this website. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Written by on 27 febrero, 2023. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. A stopcock is a valve for turning the cold water system in your home on and off. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Join our housing register and apply for council housing. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. This contract is for the payment solution for a range of goods and services with multiple providers. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. All rights reserved. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. . Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . Under the Freedom of Information Act, please can you supply the following information: 1. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Leaseholders and Freeholders . Request a repair to council property. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. All rights reserved. Content and site Copyright Crawley Borough Council 2020. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Map. The Housing Repairs service is critical to our tenants and leaseholders. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Telephone: 0300 1113000. The pattern element in the name contains the unique identity number of the account or website it relates to. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. To make sure your home is a good working order, we plan buildingmaintenance. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. We will attend within 4 hours to make the situation safe. Resources for buying a home. 02 victoria warehouse manchester. Failure to do so could give you grounds to make council house disrepair claims against them. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. *Contract type: * See about the role. Dont worry we wont send you spam or share your email address with anyone. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. You have accepted additional cookies. Home Housing Housing Search our site Search. Report a repair online Password (min 9 characters including a number) *. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. For further information and guidance see Bogus callers and phone fraudsters. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Crawley Homes has implemented a new housing IT system. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. However, despite our best intentions and hard work, things can sometimes go wrong. 1982 Crawley Borough Council election. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Home; Features; Services; About; Contact; Login; Get Free Demo Exchange Tower My flat was repaired in time for my childs birth and I received rent refunds and compensation. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Hotjar sets this cookie to identify a new users first session. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. You have rejected additional cookies. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Requesting online means you can: make your request at any time of day or night. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. These cookies will be stored in your browser only with your consent. Apply for HMO licence. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Fire safety information for your council house or flat. Services available to private rental tenants in Crawley, including grants and loans. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Our team works to improve housing conditions for tenants renting privately in the borough. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. There are another 15 similar residential tower blocks around the borough. Repairs. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . The Ombudsman service is free and they will investigate complaints in a fair and independent way. 1986 Crawley Borough Council election. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. But opting out of some of these cookies may have an effect on your browsing experience. Email *. If so we can help you claim compensation on a NO Win, NO Fee basis. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. How we can help young people in Crawley with housing issues. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Housing Disrepair The team were very helpful and understanding of my dangerous situation. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Coventry Help with preventing and tackling damp, condensation and mould in your home. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Our approach. The council provides appointments for non-emergency/non-urgent housing repairs. If necessary, they will arrange to remove or seal it (through our repairs team). Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. The London Borough of Camden Council. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. If the repair is an emergency, you should call us immediately on 01709 336009. The relevant Head of Service will undertake the review and respond within 20 working days. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Find out what repairs we can change you for and what is included in your rent. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home.

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