Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. This job listing has expired and the position may no longer be open for hire. A Customer Service Representative also handles concerns, complaints, or other issues. Pros. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Full Job Description. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. At Alight, we believe a company's success starts with its people. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Responding promptly to customer inquiries. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Customer Care Representative Resume Examples. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight believes diversity should be visible, valued, and sustained throughout the organization. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Benefits . * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Apply for Sr. We want you to join our company with 25 years of industry experience. Must be able to work a flexible schedule based upon high call volume needs. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Please enter a Name and Password so you can update your Job Alerts in the future. Browse by city or country to find one in your region. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . If so, you've come to the right place. Full-time $12.50 an hour. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We combine data-driven . It's why we're so driven to connect passion with purpose. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. https://www.consumer.ftc.gov/articles/0243-job-scams. Apply online instantly. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Visit investor site Looking for an Alight office? You have already created a job alert with same filters. At Alight, we are reimagining how people and organizations thrive. to demonstrate your interest in the role. Alight Easy 1-Click Apply. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Help make it more accurate by adding yours. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Alight Solutions There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. You will be notified during the hiring process which checks are required by the position. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. The estimated additional pay is $2,234 per year. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Disabled Person, Inc. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Health, Dental, Vision, Life Insurance and more. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Alight - 3.1 San Juan, PR. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative Greater Toronto Area, Canada. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Acknowledging and resolving customer complaints. Type: Full Time Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. We're always looking for great talent. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Travel We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Our commitment to Diversity and Inclusion. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Be prepared to answer why you are interested in this particular job opening. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. * Bilingual (English/Spanish) is a plus Disabled Person, Inc. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Bilingual (English/Spanish) Customer Care Rep - Virtual. Mid Level We strive for Excellence Every Day by collaborating with our clients and colleagues. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. See office directory Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! 26 Alight Customer Care Representative jobs available on Indeed.com. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Our story starts with a simple, universal truth: Every business is a people business. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. You can also receive alerts via instant message. Copyright 2023 Grabjobs Pte.Ltd. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. You can deactivate or delete job alerts by clicking the button below. Get hired today! * Use productivity and quality data & metrics to achieve superior customer service results At Alight, we are reimagining how people and organizations thrive. DISCLAIMER: The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. 2023 You will be notified during the hiring process which checks are required by the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Find out if you meet the requirements! With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either You have reached your maximum number of active job alerts. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Additional pay could include bonus, stock, commission, profit sharing or tips. Quick Apply. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Alight Easy 1-Click Apply. All Rights Reserved. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Get the latest news and information. You will be notified during the hiring process which checks are required by the position. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Location: San Juan, Puerto Rico. You're able to quickly input and retrieve data while working with the customer on the telephone. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Lensa, Inc. - Lensa is a job search engine. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight Solutions offers a promising . Check out our open opportunities below. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.

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