You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. Use our app to do any of the following and more: We have helped over 300,000 people with their problems. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. This does add a little bit of extra stress into the equation, but as we have highlighted a couple of times already this whole situation is very rare. Will you be reimbursed for the lost or stolen package? Now it is clear that the parcel is not misplaced; it is just handed over to some safe hands so that you can easily collect them from the agent without much hassle. Required fields are marked. If youve received feedback from a buyer that you dont think is accurate or fair, take a look at this article. Consider adding insurance so that youre covered if the item is lost in transit. The only thing ebay will clear up is to close the case in my favor. I do not understand what this delivery status means, who this agent is, and why the parcel has not been delivered to the addressee for a week already. How to use your eBay earnings to purchase shipping labels. You won't be able to re-open the request or case once it's closed. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. Very rarely are packages actually lost, and chances are its completely safe wherever its at. Find many great new & used options and get the best deals for FIFA Club World Cup Japan 2006 Flame pin badge FC Barcelona SC Internacional at the best online prices at eBay! You do not owe a refund. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. document.write ("&loc=" + escape(window.location)); They can then relist the item and you can buy it again with the correct address. Usually this means someone at your home received a package on your behalf, someone at work received a package for you, or your package was rerouted to an authorized agent service (like a shipping locker company or the local post office). If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. It is now up to the agent to actually deliver the package to you. If you can't find your parcel, you should check with the supervisor at the post office where the package was delivered, or call 1.800.ASK.USPS". Common examples include an apartment or university mailroom, who will actually sort and deliver mail to the tenants themselves. Create an account to follow your favorite communities and start taking part in conversations. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Read our article on responding to an item not received case. //]]>-->. The first thing to do if you see that your package has been delivered to an agent, is to check with the people who may have received it. eBay Exporter of the Year was a great success! lives in melbourn ky and that is what is on the label. What to do when a buyer opens an item not received request, Best practices for avoiding issues with buyers. Why pickup your mail in person, when you can get it on your phone? What is USPS Priority Mail Express & how much does it cost? Rated 4.7 / 5 based on 1,047 reviews. They should tell you what happened to your package and how you can retrieve it, Choose the shipping company responsible for your parcel, Answer a few questions about your request. Wondering what to do if USPS says delivered in mailbox, but there is no package, why Amazon delivery is so slow, or how late USPS delivers packages? Why Else Would USPS List Delivered To Agent For Final Delivery On The Tracking? Remember, this package (after this message pops up) has been handed off to someone that doesnt work for the USPS (as a general rule) and isnt going to have the tools or technology necessary to update your tracking information moving forward. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); He was complaining that a lot of his packages would go to the GSP center. The process is streamlined to a tee as well. The result is no package. Access mail & packages online 24/7. '&charset='+document.charset : (document.characterSet ? Get a PO box online while maintaining a real street address. Once a request is opened, you have 3 business days to resolve the issue. Usually, I put my name on a package and an address of a warehouse. They may not want to tell you that they accepted the package for you or they may not even know who you are and instead just feigned to be authorized agents so that they could get their hands on whatever it is you were having shipped to you in the first place. Add in the deeply discounted mail forwarding costs (up to 80% off of traditional postage) to nearly any address on the planet, automatic check depositing features, improve safety and security options, and so much more and its not hard to see why people love US Global Mail as much as they do. I will call usps in the morning but just wondering if someone knows. When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date. var m3_u = (location.protocol=='https:'? Whether the products you ordered are late, missing, or faulty, you can ask for your money back through the DoNotPay app. Report that your item hasn't arrived. For HP Stream 11-d007na Charger Blue Tip 65W Laptop AC Adapter + Power Cable | Computers/Tablets & Networking, Laptop & Desktop Accessories, Laptop Power Adapters/Chargers | eBay! The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. Tip But when I look at the tracking page, it says it is delivered, but to a different zip code (10268) than to the address that I sent it to (10005). USPS uses the delivered to agent for final delivery message when the package has been delivered to a third-party, who is authorized to receive mail on your behalf. If you bought multiple items from the same seller, but something was missing when your order arrived, you can use the button above to report that you didn't receive an item. Unfortunately, the answer is it depends.. Below we run through exactly what this tracking message Delivered to Agent for Final Delivery means, who these agents are, why they are being handed to these agents, and what you need to do to actually get your package at the end of the day. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. The package was addressed to a street in melbourne ky. What does this mean? moment, Oh, Ship! respond to the case with the tracking number, it should close in your favor. No, this message means that your package is either about to be handed to your agent or has already been handed off and is going to be sitting there waiting for you just as soon you arrive. Find out when you can expect your item to arrive, and get information on free shipping. In some cases, I will list the item as delivered to agent, where I am the agent signing on behalf of the customer. document.write (document.charset ? Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! So, be patient, and follow the tips above if your package does not arrive. Read more below. Read more below. I HIGHLY recommend the services at US Global Mail. Just hatetalking to ebay customer service. Most of the time when someone accepts a package on your behalf as an agent for you they are going to want to seek you out and give you your package just as quickly as possible. Delivered to Agent is the right scan, it's not being delivered to you, it's being delivered to your agent who is then responsible for getting it to you. document.write (document.charset ? According to USPS, the keys on the scanners that they use are very close together, so it is easy to mistype things by mistake. I do not understand what this delivery status means, who this "agent" is, and why the parcel has not been delivered to the addressee for a week already. Technically, USPS considers anyone over the age of 12 who is able to make the final delivery to you. you aren't responsible for that. First of all, USPS will not hand over your package to anyone thats available it needs to be someone authorized to receive your mail. So the tracking shows that the item has been delivered. Ship the item within the estimated handling time in your listing. Copyright 1995-2023 eBay Inc. All Rights Reserved. Subscribe to DoNotPay and learn how to file a complaint or request a late delivery refund easily! Don't love it? Below are some tips to consider while listing and shipping your item. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Well normally get back to you within 48 hours, though occasionally it can take a little longer. However, the actual agent the driver delivered to is themselves. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! DELIVERED TO AGENT: USPS delivered the package to an agent of the residence or institution it was addressed to (college, hospital, condominium, etc.) Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasnt arrived, Changing your shipping address after a purchase, International purchases and shipping for buyers. Your email address will not be published. If its been several days and the package still hasnt arrived or you have absolutely no idea who it may have been delivered to, it may be a good idea to get in touch with your local post office. Note:Although the person must be able to accept your mail, theydo notneed to be pre-authorized by you. You wont receive a final value fee credit if this happens and you may also receive a defect, which may affect your. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. Your email address will not be published. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana. In the event that the package was misdelivered, they can also arrange to have it picked back up and redelivered to the correct address. Now those orders are stuck as "shipped" as the system is not recognizing that packages were delivered. Read our article on shipping for sellers. They will either deliver packages to you, drop them off at your home for your personal pickup, give them to people they feel are actual authorized agents on your behalf, or simply not complete the delivery process and instead leave a note for you to expect delivery attempts again the next day or for you to come down to the post office and pick up the package yourself. Essentially, it allows you to do things such as: If you receive a lot of packages from USPS, its certainly worth signing up for and can help prevent packages from being delivered to an agent in the future, when possible. document.write ("'><\/scr"+"ipt>"); Getting confirmation that your package has been safely and securely dropped off is always something great to see in our tracking info.

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