Unfortunately, we know from time to time things can go wrong. Hi Jo, thank you for taking the time to share your experience. We want you to walk through the door on your first day and know youve made the right choice. We have been in our house since December and couldnt have hoped for a more supportive site team, Paul has been very helpful and proactive, the snags were all addressed and he always makes time to listen attentively. ( See below.) Its seen as an emergency when the blocked toilet is the only toilet in the house. We are very happy with our new home and really appreciate the lengths Dave went to (and his patience!) Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. Thanks Shaun and Martin for all the support. This was reported to Sam at customercare who was always on hand to answer calls and respond to emails concerning the issue and if it had been resolved. We caught up with Max to. All complaints must go through steps 1 and 2 of the process before being escalated to the Construction Director. When Cheryl called to inform me she advised that I would have to attend her office within 24 hours and pay 500 but she could not give me an idea of when the property would be ready, other than between Sept and Nov. She could not answer any questions about the build, other than the payments I would have to make and when, and couldnt give me a stop date for the build, which I am sure new developers have to give. wainhomes customer care north westi miss you text art copy and paste. We take all feedback we receive seriously and would like the opportunity to look into this further. A faulty window or door lock compromises your security and safety, so we treat it as an emergency and aim to send a qualified tradesperson as soon as possible. The couple of issues we have found have been dealt with immediately and without question or hesitation. We will only ever contact you in ways that you have agreed to. Dave and his team worked through our list and all the jobs were completed to a high standard. !I was really interested in a plot on their Waterside Meadows Development so I booked an appointment to go and speak with Cheryl, the salesperson. Quite responsive as well. WAINHOMES (SEVERN VALLEY) LIMITED. Right from the start we were looked after by Wes and the tele-handler Tom who works very hard and knows everyone. From reservation through to completion she has been happy to advise and keep us in the loop with the build and is very friendly and approachable. Lancashire. Although the house itself is great with all initial new build problems addressed in a timely and fair manner, We are approaching 7+ years and the estates main access is still incomplete. Anita, Martin and Sean were absolutely brilliant! We use dedicated people and clever technology to safeguard our platform. Hi Jo, thank you for taking the time to share your experience. Bedroom GoalsBedroom Goals Golden Year - Official Sound Studio. Find by region. Many thanks, Wain Homes. might seem minor but its very frustrating and Wain Homes don't seem to be bothered to resolve (typical attitude after they have your money) - I have sent Wain Homes my details via trustpilot for further discussion. We will keep your personal data safe and will never pass it on to any third party. Wain Homes Lawton Green The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. Hi Annabel, thank you for choosing Wain Homes and for sharing your feedback with us. We wish you all the best in your new home. He encouraged us to use their mortgage advisor, and thank goodness we heeded that advice..(they turned out to be much better than ours) .Pleasant experience with the mortgage advisors (WiseOne) Andrew Charters took over and saw us through the completion. We understand a member of our Customer Care team has been in touch to discuss this further. All the best, Wain Homes. Derbyshire. Thank you Hannah. Excellent advice from Jade sale manager , she went that extra mile was extremely professional calm and explained everything.Paul site manager, also outstanding, the few snags we found were corrected within 72 hours.Crown Point is definitely a great build , if you want a house here Id move quickly! We also ensure all reviews are published without moderation. Developers Wain-homes Ltd, first submitted a controversial planning . After spending 1.5 hours discussing she advised the plot I was interested in wasnt on a build plan she had for houses starting to be built before Sept 2023 (I wanted to but before then) but she would keep me updated. Hi, were sorry to hear this and appreciate you taking the time to share your thoughts and experience. Many thanks, Wain Homes social media team. Hi Fiona, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. WAINHOMES DEVELOPMENTS LIMITED. Gloucestershire. We also had a follow up call from Sam to check if everything was ok, which was most appreciated.If you do need to contact customer care at Wainehomes, be sure to try and deal through Sam, she is a credit to them. Our Customer Care Team will acknowledge and escalate your complaint to our Construction Director within 5 calendar days. These will only be set if you accept. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. First of all, thank wain homes for providing us such a perfect home. However the icing on the cake is the lovely lady in customer service, this woman is the rudest and most useless customer service rep I have ever dealt . 19. to work. Wainhomes in December 2018 applied for outline planning permission for up to 100 homes at Chain House Lane, Whitestake. Because building careers is what we do together. But the weeks settling into your new home are just as important. We wish you all the best in your new home. Here are 8 tips for writing great reviews. Today he listened to many concerns Ive had and reassured me personally that he will help where he can. Contact us if you need any further help. He is professional and we're happy with him. Sorry, we could not find the page you were looking for. Many thanks, Wain Homes. You can change your cookie settings at any time. Ignorant and unhelpful - Been living in my property nearly 2 years now and been asking Wain homes to repair things and make things right, I've tried to email, speak to the site manager and call but nothing has been resolved. Get in touch in the way that suits you and well promptly answer your questions and queries. Brilliant experience from start to finish, our sales agent Jade from Denton crownpoint was super helpful and replied to any queries I had within 10 minutes! Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. Visit our GDPR / Privacy Notice page to see what we do with your information. For more information see our Cookies page. We are very happy with our new home and really appreciate the lengths Dave went to (and his patience!) The purchase process ran smoothly, with everything explained to us fully by Cheryl who was based at Linley Grange and who conducted everything in a very professional manner. There have been no major issues so far and any little snags I noticed were actioned straight away. Always evolving, always looking forward and always looking for new people who share our ambition. TikTok video from Wain Homes (@wainhomes): "Bedroom Goals #wainhomes #wainhomeshouse #homeaccount #northwest #newbuild #southwest #severnvalley #westmidlands #showhome #bedroom #inspiration #interiordesign #fyp #foryourpage #bedrooms #bedrooms #bedroomgoals". These will only be set if you accept. Join to view profile Wain Homes. Hi Justin, thank you for sharing your thoughts. Get in touch in the way that suits you and well promptly answer your questions and queries. We are in the business of helping people by providing world-class services and innovative solutions that flow perfectly with all your needs and budget. It's not the seal around the door that's the problem, it's the lack of a cavity tray that's causing the issue.And as it happens, there's a whole row of houses on my street that's been having the exact same issue, and exactly the same radio silence from the Care Team. We wish you all the best in your new home. Again going over and beyond what I would have expected. Avoid avoid avoid!Awful company and even more awful customer care team. Our Customer Care team will acknowledge and escalate your complaint within 5 calendar days to the Customer Care Manager. Excellent advice from Jade sale manager , she went that extra mile was extremely professional calm and explained everything.Paul site manager, also outstanding, the few snags we found were corrected within 72 hours.Crown Point is definitely a great build , if you want a house here Id move quickly! act 64e pdf. Wainhomes technician Paul goes above and beyond. Because building careers is what we do together. Welcome to Called.co.uk We wish you all the best in your new home. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. Absolutely horrendous aftercare. General Enquiries 0870 336 4400 Sales Enquiries 03300 290 709 Customer Service 0800 954 8424. Thank You! If you think weve done something wrong, or treated you unfairly, we want to know about it. Our Construction Director will respond within 10 calendar days. Find out how we combat fake reviews. We use necessary cookies to make our site work. They blame the delay is due to Council, the council say its Wainhomes. 677 followers 500+ connections. 5* member of staff that Wain homes should be proud to have! In terms of snags, we have had a few issues which have been mostly dealt with now - persistence with the customer care team is key. Construction & Manufacturing Contractors & Consultants Construction Company Wainhomes Reviews 579 Great 4.1 In the Construction Companycategory www.wainhomes.net Visit this website Hi Daz, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. Someone drilled a hole around 5cm in diameter in our cupboards (its hidden but still) they have put this down as wear and tear!? We can honestly say that the whole process was dealt with professionally and without stress. Moral of the story, If you dont mind replacing your windows every couple of years at your own expense then go ahead and buy a Wainhome.EDIT - FURTHER TO WAINHOMES REPLY, THEY HAVE SINCE CONTACTED ME AND SAID THEY WILL NOT LOOK INTO THIS ANY FURTHER AS SPONTANEOUS GLASS BREAKAGE IS NOT CLASSED AS A FAULT! We also use additional cookies to help us understand how you use the site and make improvements. If you're in, we've also got apprenticeships in construction, commercial, technical and finance. And whatever your role, we welcome your ideas, opinions and insight. We would really appreciate our road being finished - but nobody will own up!!! Wainhomes: not Tavistock's favourite developer. Get Richard Chamberlain's email address (r*****@wainhomes.co.uk) and phone number at RocketReach. To apply for this position, please attach a copy of your cv with a brief covering email to kate.ralston@wainhomes.co.uk Inclusion and Diversity are paramount to us here at Wain Homes. Either way it is unacceptable to be living here FOR SEVEN YEARS on an unfinished development with no firm completion date. I would definitely recommend! Read about their experiences and share your own! Karen from the sales team was excellent. We take all feedback we receive seriously and would like the opportunity to look into this further. Simon has patiently answered my many questions and went over and beyond helping me in tasks that I suspect are outside of his job description ( including helping me put up my outside Christmas Reindeer ) Mark then was key in sorting out the snags , many of which he completed himself. All the best, Wain Homes social media team. Youll find a snapshot of some of our support information here, so you know what you can expect. We will keep your personal data safe and will never pass it on to any third party. North West Louis Hill The Source Partnership 0182 972 0789. All the best, Wain Homes. She was quick to reply to any further correspondence over phone or email, and made they buying process as stress free for me as possible. Thank you to all of the team, and especially Jodie who has helped us through the sales process. I would like to receive updates from Wain Homes on this development or others nearby. All our applicants and colleagues are treated fairly and respectfully, regardless of any protected characteristic/s. Thanks Shaun and Martin for all the support. So if he is so rude its no wonder the culture of the business is so bad!thanks but I think I will take my money elsewhere! If you're in, we've got jobs in management, construction, sales, site management and at our head offices that could be right for you. We also use additional cookies to help us understand how you use the site and make improvements. Site mangers James and Ian at heathfields at lowton cannot do enough for us. Not only does the estate look awful - its also awful to drive up & down when the weather, is for example, icy & snowy like now! If you already own a home and are looking towards your next move, we have ways to help you buy. A pleasure to speak to and an asset to Wainhomes! due by 11 December 2023, for WAIN HOMES (NORTH WEST) LIMITED (04978580), 41202 - Construction of domestic buildings, Companies House does not verify the accuracy of the information filed, 13 Jan 2009 - Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. These will only be set if you accept. Companies can ask for reviews via automatic invitations. For more information see our Cookies page. We also ensure all reviews are published without moderation. Appalling communication.And also, the external render is terrible. The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. Great service from Wain Homes Alsager Purchased a new home from Wain Homes on the Lawton green estate, (Alsager) in December 2021. When I asked what I should do about a mortgage as I thought a mortgage offer was only valid for 6 months, she told me I should see if I could find a lender who could extend it..just in case!From having first hand experience of Wain Homes I feel that all they are bothered about is their commission on a sale of a property and not about the person buying the property who is spending hendreds of thousands of pounds! due by If you're asking yourself "what does the Stamp Duty cut mean for me?" We hope to hear from you soon. Morland House, Altrincham Road, Wilmslow SK9 5NW. Either way it is unacceptable to be living here FOR SEVEN YEARS on an unfinished development with no firm completion date. Home is lovely but after care is appaling ! Rubbish! Thankyou for all your help and support. Kind regards, Wain Homes. Not only does the estate look awful - its also awful to drive up & down when the weather, is for example, icy & snowy like now! 15 Jul 2002 - 13 Jan 2009. funeral tributes wairarapa. We make sure every step of the journey is a good experience for you. For complete loss of water, check with your local service provider that they have not turned off the supply to carry out repair work before you contact us. Many thanks, Wain Homes social media team. Well make sure your feedback is passed on to the team. Hi Mill Pollitt, thank you for choosing Wain Homes and for sharing your feedback with us, we will make sure this is passed onto the team at Heathfields. Whatever youre looking for, were here to help. Visit our GDPR / Privacy Notice page to see what we do with your information. Location Warrington, Warrington, United Kingdom Work Group Operations Director @ Wain Group Limited Managing Director @ Wainhomes North West Deputy Managing Director @ Wainhomes Nw see more Education University of Central Lancashire Bachelor of Science 1989 - 1994 Skills Land Acquisition Affordable Housing Residential Peter Barlow Email Address Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. Hi, thank you for sharing your thoughts. Head Of Customer Care at Wain Homes (North West) Limited United Kingdom. Bought 12 months ago, typically snagging, these took a while to resolve but it was done however there are a couple of points that have really soured the experience with Wain Homes.4 parking bays outside mine and my neighbours house, actually can only fit 3.5 cars and after 12 months still no street sign? Hannah is excellent: empathic, honest and friendly. Visit our GDPR / Privacy Notice page to see what we do with your information. Your Wain Home comes with a 10 year NHBC Buildmark warranty, the first 2 years of which are covered directly by Wain Homes. 489.20 GBp. We take all feedback we receive seriously and would like the opportunity to look into this further. We were kept up to date as the house was built and they were there to answer any questions along the way. Wain Homes (North West), Kelburn Court, Daten Park, Birchwood, Warrington, WA3 6UT Email: CustomerCarenw@wainhomes.co.uk Severn Valley Wain Homes (Severn Valley), 1st Floor, Building 2, Great Park Court, Almondsbury Business Park, Bristol BS32 4PY Email: CustomerCaresv@wainhomes.co.uk South West All the best, Wain Homes. We moved onto the Paddocks estate in Preston in 2020. New opportunities are coming, so check again soon. North West. by June 7, 2022. From flooring to lighting, its your home so tell us whats in and whats out. Were a successful family-owned business thats 50 years in the making. Hi, thank you for choosing Wain Homes and for sharing your feedback with us. As a first time buyer I had no understanding of the process but the whole team, especially Jade, were absolutely faultless throughout and provided a brilliant service. We have raised the issue via the customer care email address a number of times over the years but there is always an excuse. Redrow House 6450 Cinnabar Court Daresbury Business Park Daresbury Warrington WA4 4GE Tel: 01928 785800. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. Again going over and beyond what I would have expected. This is because they use a bunch of cowboys to do their glazing and 5 houses on our estate alone also had spontaneous glass breakage due to poor quality glass and poor fitment. We wish you all the best in your new home. Hi Sofiya, thank you for choosing Wain Homes and for sharing your feedback with us. Its just got so much worse over the year. first circuit court of appeals address. 2 Centro Place Pride Park Derby Derbyshire DE24 8RF . Really disappointed. 30 others named Emma Grundy are on LinkedIn See others named . Asia Pacific; EMEA; Latin America; UK Solicitors; UK Bar; United States After completing our snag list after moving into our new home on Talbot Manor, we have received excellent service. Whatever youre looking for, were here to help. We have raised the issue via the customer care email address a number of times over the years but there is always an excuse. South East: Redrow House 6-12 Talbot Lane . No one from wain homes has even tried to contact us and have tried also Cornwall housing many times as well and not even a phone call/ email . Kind regards, Wain Homes. We use necessary cookies to make our site work. " WEST Devon Borough Council is investigating a possible breach in the Section 106 agreement of a planning application for the development of 61 homes in North Tawton. We hope to hear from you soon. They have and will do anything to get out if actually doing anything and we will be taking them to court to claim out money back on fixing the issues they wont. 3 October 2021, Next statement date 27 November 2023 On receiving the keys we have been really pleased with the finish of the house with everything completed to a really high standard. Whether youre just starting out in the industry or looking to make the next move up, we want you to be in. We hope to hear from you soon. FUCK ME NOW. The customer service and response from Wainhomes has been awful.They maintain the land around our house and have failed despite several requests to fix part of the fencing that was damaged over a year ago due to severe weather damage. For more information see our. He dealt with complaints promptly and efficiently. It goes against our guidelines to offer incentives for reviews. Youll find these contact details in your handover documents. Charter Walk Liskeard Cornwall I am so happy with my lovely new home , it exceeded my expectations.Everyone I have had contact with on site at Charter walk have all been pleasant , polite and helpful.The three key people that have stood out for me have been Francesca in the Marketing suite who was my go to person during the buying process , always cheerful , helpful and has a amazing memory for all sorts of detail.Then Simon and Mark who are site managers . I had a wainhomes rep out to take a look, promised it would be sorted. Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. Regional Offices North West Kelburn Court Daten Park Birchwood Warrington WA3 6UT MON-FRI, 9am-5pm 01925 885400 Email us at: Customer Care Email us at: Sales Enquiries Severn Valley Building 2 Great Park Court Almondsbury Business Park Bristol BS32 4PY MON-FRI, 8.30am-5pm 0117 374 4300 Email us at: Customer Care Email us at: Sales Enquiries Kim has been helpful, professional and friendly during a daunting time. GB. Kind regards, Wain Homes. Thanks Shaun and Martin for all the support. Date of experience: 15 February 2023 Reply from Wain Homes 17 Feb 2023 Call the National Grid on 0800 111 999. Wainhomes offer no customer service - expect a upsetting, stressful, disheartening experience if you do any business with them. 3 & 4 bedrooms. Nothing has been too much trouble. I have been keeping in contact with Kim working at Carrington the Place and she has been amazing, shes totally put my mind at ease about the whole process. At Wain Homes there's a personal approach to everything we do and it's what makes us, us. We absolutely love our new home and cannot wait to make new memories, thank you Sue & Phil Brookhouse. Like some of the recent reviews, it looks like everyone has finally had enough with the excuses that have been made by Wain homes - it's time for action to actually 'finish' the new build estate.A side note to dealing with Wain homes, It felt underhanded and sneaky how after less than two years of being in our new home that Wain homes had already managed to sell on our properties' leasehold without offering the chance to buy it out ourselves, prior to selling to on to a private group.

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