I explained exactly as above and as she is my child - its really no ones business. Desired outcome: He said he was sorry and didn't even know they were closed down?? The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. Desired outcome: It's already been renovated so I guess bringing back products that are no longer sold. 261 7008. Desired outcome: Good MorningThe consumer's request was filled in December, however, it appears they never received it. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. Giant Eagle has extremely terrible customer service. Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. I went to get a replacement today and it was almost $200. ComplaintsBoard.com is a leading complaint resolution website on the Internet. How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. I can never forgive that. I never got it and spent $212.13 i can see. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. I ordered a cake online for my sons 6th birthday on tiesday I got an email saying the bakery accepted my cake and will be in contact with me if they have any questions on Thursday well today is the Saturday of my sons birthday and at 730 in the morning I get a call from the bakery saying it was my fault for something I didnt do they they couldnt make my cake when I am suppose to be picking up said cake at 9am so 1 hour 30 minutes before I am suppose to pick up this cake they called me to tell me they are not making it after they sent me the email saying my order was accepted Thursday now I have to hurry and scramble and try to get another cake Ive been having cakes made at giant eagle since I was a little girl I am 33 years old so over 25 years of my life my family and Ive been getting cakes from giant eagle and this incident here I will never for the rest of the time I am alive spent any money at any giant eagle establishment. So this made me wonder why a team member even recommended I do this to begin with. I have proof in black-and-white. Terrible Terrible Terrible. More or less told tough. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. Not even sure it was USDA Choice. Called their customer service today. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. Jan 26 2021 Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. If y'all know what store this is then you know what goes on there. Please get rid of this person. This is right after Christmas. BBB Business Profiles generally cover a three-year reporting period. This was about 6:30pm. The previous croissants were flaky and buttery, as they should be, but the recent ones were doughy and bready. I apologize for any inconvenience caused by the action taken with this particular gift card. Start your review today. I will write and call to everyone I can to let them know how horribly I was treated. This pack was so dried out, and the breading so hard, that you could hardly eat it. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. We're also your destination for cooking, entertainment, living, and saving tips, advice, and information. I asked that they contact me and one customer service representative never even filed the complaint. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! Pay for this replacement part that your car wash broke. So I went to the self-checkout, and there I was harassed by two other employees. For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. December 19, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********This letter is in response to the complaint submitted by *** ******** *******regarding a giftcard purchased for Columbia. Two weeks later (today) the same product cost me $6.39. I'm sorry to say I will not order cakes from Giant Eagle again if this is the quality you are putting out. Wide selection of private brand goods. If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! Please update the website to indicate when a service is not available during regular business hours. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. Very disappointing. I am extremely dissatisfied with the service provided to me today. I never recieved them, yet I was still charged for ordering them. Not only is it not obvious to this pharmacy but its oblivious to them. And having them in the store? Check out machines worst than Kroger's attendent had to be called 4 times GE card number 78012 I just don't understand how this could happen. Overpriced! They kicked my special needs 3 year old grandaughter out for not wearing a mask! They told me it was the best they could do and offered no solutions. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. What ever you feel is right. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. Everyone I talk to keeps telling me they will get back with me the next day. named Heather - very immature for the title that she holds. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. Why am I going to have to go to to your store to get my weekly special circular? And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. This review was chosen algorithmically as the most valued customer feedback. Submitting a response indicates a willingness to work with customers to make things right. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! Unfortunately, I collect s.S. It's already been renovated so I guess bringing back products that are no longer sold. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. AND i understand some giant eagle's are charging for those bags! Giant Eagle Grocery - CentralPercentum GetGo. auth #04520C Shed light on the availability of medication needs brought to someones attention. Thank you. I think i talked to a team lead? What happened to integrity and company loyalty. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The language that was heard today with the front of the store staff was horrible. Poor quality produce for the price I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy. The pin is required for an online purchase, and I do not have a Columbia store locally. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. She was rude and said nothing. I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. I like that i get discounts on gas when i shop. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. Upon explaining my concern, store associate said they are out of all items. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. A necessary evil. This is unacceptable. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was aggressively harassed and discriminated against today around 12:40 at the 2801 E. Waterloo Rd. I realize that's how it works. I'll have to find another establishment for my future meat needs. The associate was extremely rude to me. I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! If I had a life or death required medication, I would be dead already unless I took additional action and went to a hospital, why you ask, because they don't bother authorizing anything. Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. This is unacceptable. Highly disappointed! Giant Eagle, (store #4029). He blewup at me " i was just trying to help" i said in a very rude way! Share your photos and videos with others to prove the truth of your words. This is actually about an experience my mother had with Giant Eagle. i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. I said well we waited all that time and the car ahead of us received their prescription so how we would know? thanks for the listen. Their produce is always rotten. It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! Giant Eagle service worst ever since Covid 19 started. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? This is the Lancaster Ohio store. They never want to cut the meat that's available. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Last friday, I placed an order for pickup at Giant Eagle. Anyone can write a Trustpilot review. I purchased 3- $100 gift cards via the Giant Eagle App. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. Help even if you are not a cashier, you work for GetGo! Verification can help ensure real people write reviews about real companies. The use of Perks is different in this program also, as now 50 perks can be used for $1 off your total gas or grocery bill. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. Claim your listing for free to respond to reviews, update your profile and manage your listing. Giant Eagle has extremely terrible customer service. We pulled at, what looked to be the image printed on this paper, and it basically took off the top of the cake, icing and all. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: $0. Getgo employee do not have lunch break in 2 years. We would like to apologize for the consumers experience at the Stelzer location. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. She didn't know how to remove it. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. No printer or internet. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. Mandates are NOT law! Something needs to be done, even when waiting in line at location you hear people complaining about it. For the price I paid, I am very disappointed in the quality. Every single prescription that is filled here is billed wrong. Distribution Coordinator (Current Employee) - Freedom, PA - November 10, 2019. All the time. How can you say that dispensing an injectable and needles cannot be completed before the customer arrives. Desired outcome: I myself do not expect compensation back but for sake of others health this was unacceptable by any means! Older lady mid 50s, blond curly hair, blue eyes. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. 228 in Cranberry Township PA (the one by Target not out toward Mars). Everyone is so polite and friendly. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. Giant Eagle's meat is also a better variety than other stores. At the time he was picking up the prescription he presented a transferred prescription coupon entitling us to $15 off of groceries, which was suppose to be put on our Giant Eagle rewards card. I can not reply to emails. Would never buy them again. Here are 8 tips for writing great reviews. I'm frustrated. The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. The employee came up to me after my cart was full and I was almost ready to check out. something is seriously wrong here, what happened to the vow to help and save people life, customer service, integrity, values was awful. It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. Or does that all fall on computers today? Check out charged $16.99. Desired outcome: This person/manager told me I had to go stand in the line, I asked her why she was not checking people out she said she was not a cashier. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. 8% of Giant Eagle employees are Hispanic or Latino. If she was helping it would not be anyone to watch! Giant Eagle Maintenance and Repair Service Level Requirements Supplier Code of Conduct Customers Privacy Policy Terms of Use Notice of Pharmacy Privacy Practices Digital Millennium Copyright Act UPDATE: March 10, 2022 Ripoff Report on: Giant Eagle - Giant eagle metabank visa paypower prepaid card vermilion ohio. Giant Eagle, Inc. Adults of this species have long, broad wings, fully feathered legs, an unmistakable wedge-shaped tail, an elongated maxilla, a strong beak and powerful feet. I explained to them my same situation, and they continued to harass me and discriminate. Please update the website to indicate when a service is not available during regular business hours. Extremely poor customer service at #43 township of pine market district. File a complaint. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. This is certainly an attempt to get people to switch to the new MyPerks program. WHY would you allow such a sick person to work and spread germs to your customers???? It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. That is a 70% increase. Toggle navigation ctMobi - Find a local buinsess in your area. The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. Something needs to be done about the unstaffing at the Giant Eagle Pharmacy in the Tarentum Rd Newkensington location .

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