Online applications are received immediately and are our preferred method of submission. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. The truth is that paying for insurance to guard against this is a waste of money. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. ADDITIONAL TERMS. mail A scan or clear photograph sent by email is acceptable. Almost fell for the scam myself until I saw this. Below are some pointers we hope you'll find useful! In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. If I have XCover ticket insurance and miss an event, can I get a refund? If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. E-mail address is required to create an account. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. You are viewing the PayPal Community Archives. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. If I have Allianz ticket insurance and miss an event, can I get a refund? How do you send documents to Uber? WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Please provide details in the box below and attach supporting documentation as appropriate. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the The site owner may have set restrictions that prevent you from accessing the site. I don't see why I should have to do the legwork on this one. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . IT IS NOT AN INSURANCE POLICY. They lure you into buying the insurance but little did I know that a refund will be issued . There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Ticket Insurance. Axs Ticket Refund Insurance. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . You must supply the required Payment Method and/or other personal information in order to complete your purchase. Help us help you quicker by coming with your mobile ticket ready to be scanned. Fan Update. Official Tickets and Your Source for Live Entertainment | AXS.com If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Please note that further documentation may be required following our review. Privacy Policy. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. . For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. The original advice from the armed forces giving advice to travel at short notice for military service. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Yes - If customer is prevented from attending because of a government mandate, this is covered. I am supposed to submit a claim, with my email address - I can't get in. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Reporting Fraud. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Shipping information, if any, is provided at checkout. Event date, time, talent, participants and rosters are subject to change without notice. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Please note that orders are processed only after a billing address and other billing information has been verified. Refund policies may vary depending on promoter, venue, state or local laws. Spent most of yesterday trying for the new show tickets. Fans may consider purchasing Allianz ticket insurance at the time of purchase. SEARCH/NO EXPECTATION OF PRIVACY. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. (United States) We can't reclaim the money and issue the refund to a new card for you. ', Beware of this fake Disney+ phishing email. We need you to provide specific evidence of illness or injury for the ticket holder affected. OH MY FUCKING GOD! Because almost every single time I go through them, its a battle to obtain my ticket. ugh I am raaaaaging. Your ability and/or right to transfer or resell tickets may vary. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Date on which medical attention was first sought for illness/injury? By browsing this website, you consent to the use of cookies. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. can reveal. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. I can't go to a concert anymore, any tips to ensure i get my money back? If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Thank you for taking the time to let the people know. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. PROPER CONDUCT. I bought these from AXS . and our By clicking Next, you agree to the AXS.com Terms and Conditions. DE The refund will be issued to the Payment Method on file. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Be the first to know. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. Mastercard, date running time selected at the russian of purchase. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. You should evaluate your risk in determining whether to attend the event. who has the best covid cover for travel insurance? Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). a doctor's note for the illness causing your symptoms. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. No refunds are offered for online (virtual) events unless the event is canceled. Official Tickets and Your Source for Live Entertainment | AXS.com Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Have you tried to make a refund by clicking on the refund option? In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. So I decided to treat myself and girlfriend to VIP tickets. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. She also helped out with another refund I needed and was so quick. Well need evidence from the relevant transport authority. Please note: The account holder is liable for bank charges levied by the receiving bank. . Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. The form needs to be signed and stamped by your GP and this may be chargeable to you. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. We have made changes to our Privacy Policy. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Reply from AXS UK. AXS is not responsible for the acts or omissions of any venue or Client. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Congratulations! Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals To read the updated Privacy Policy, please. found at the bottom of this page. Cover applies if an immediate family member or a member of the booking party tests positive. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. The ticket is valid only for the event, date, time, and seat location issued. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A refund AXS the company right which she bought the tickets sent via an email telling. If you have not received your tickets 3 days before your . Problem is I cant attend the event anymore :( so I cant get a refund. You have chosen AXS Mobile ID as your method of delivery for your tickets. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. We act on your behalf, as seller, when listing or reselling tickets. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Any ticket issued via the Service is a revocable license. IP: 141.94.161.174 If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. - AXS Help Centre How can I make a claim for my Ticket Insurance? On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. All photography, filming and other recordings of the event are PROHIBITED. By using the Service, you agree to the Privacy Policy and Terms of Use. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Then be careful what insurance you pay for. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged.
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