According to Celebrity Access, the company furloughed 67 percent of its workforce last week. c/o National Registered Agents, Inc. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. But StubHub simply cant afford to play the role of banker. Explain your situation and why you wish to receive a refund. That may be the best way to protect you, the fan, from StubHub. But people want their cash back now. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? By choosing I Accept, you consent to our use of cookies and other tracking technologies. If you don't, we may cancel orders and charge you as provided in our User Agreement. McMillan has had a StubHub account since 2017. Receive a coupon for 120 percent of your original purchase*. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower * 21+ (19+ CA-ONT) (18+ NH/WY). YouTubes privacy policy is available here and YouTubes terms of service is available here. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. You might noticed something is missing. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. But, unfortunately, most are canceled for now due to the coronavirus. Coupons can be applied to one or multiple StubHub. 2023 Minnesota Public Radio. If the event is canceled and not rescheduled, you will get a refund. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. Customer service all the way to your seat, 2000-2022 StubHub. For your convenience, we will directly add it to your StubHub account once the event is canceled.. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. How do I get a refund from StubHub? Your donation today powers the independent journalism that you rely on. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Events that were postponed or rescheduled wont be refunded, Fowlks said. Date of experience: 20 January 2023. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. NO MORE REFUNDS. Straight-up refunds for purchases from official outlets. There is no place on the website that says you have a time limit, but you do. 8 Feb 2023. With the economy suffering due to COVID-19, customers want their money back, from all sides. This station is part of Cox Media Group Television. It doesn't look like the case has officially seen the courts yet. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Some have received refunds, StubHub said, "in jurisdictions where they are required. Suite 101 In. | CT Call 211 | Centers for Disease Control and Prevention. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. A brutal sucker punch in the OVC tournament stopped the game in its tracks. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Wheres that guaranteed refund? StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. College basketball conference tournament predictions: Picks for every mens league. But these are unprecedented times.. The firm does it on contingency, so you dont pay a fee. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? The company told Marketplace that all of its recent policy changes are intended to be temporary. As if the cancellation of sporting events and concerts wasnt enough. News provided by The Associated Press. Simply go to your. You can apply this coupon toward multiple StubHub events in the same currency. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. If you sell they will reduce or waive the sellers fee. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. All rights reserved. That customer may need to try and exchange those tickets, or attend the rescheduled date. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Suite 1800 Financial Center The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. How are others in the industry handling this? All rights reserved (About Us). At regular volume, we can afford to take that risk. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Through it all, Marketplace is here for you. StubHub is here for you. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Request to speak to a Vivid Seats agent. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Its important to know your consumer rights when you ask for a refund. Unless you want a refund)." SBNation.com. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If an event is rescheduled or postponed, your ticket will be good for the new date. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. And new figures show more than half of ticket holders still haven't gotten their money back. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. We certainly hope they do. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Prefer a cash refund instead? As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. It was no problem canceling New York City hotels. At regular volume, we can afford to take that risk. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Kimmel says its not as hard as you might think. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Learn about careers at Cox Media Group. 2023 Cox Media Group. Ja Morants allegations of aggression off the court, explained. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Customers can choose to keep their credits if they like. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Have already received refund from credit card. StubHub will offer refunds for canceled events but not postponed events. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. 5. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Not surprisingly, this new policy has been heavily criticized. Were committed to guiding you towards the resources you need to answer questions about your event. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Sorry we couldn't be helpful. That means all of those remaining or yet-to-be-played games hang in limbo. Help us improve this article with your feedback. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations.