Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I wanted to get some advice before I contacted, but I had planned to, yes. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. But at least it was worth somewhat close to what the item I sent them was worth. Ebay claimed that the item was in "different condition". You can ask the customer to return the item, but he has no legal obligation to do so. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. I told them to send it back to me and I'll give them a refund. did said person say they woud send you the motorcycle and the title and then you would have to pay? They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. All sales are final after the buyer rates the seller or 3 days after delivery. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Did you try talking with the buyer? If the item is sold for more than $750 the item must have signature delivery proof. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Either way eBay will make sure the buyer gets their money back right or wrong. Does it look like your packaging, apart from the labels and the stickers? If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. I have to take her to court! An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Contact postmaster and file mail fraud. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Answer (1 of 4): Hi. It's tough dealing with customer service when they're all Filipinos who don't understand or care. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. The item's condition was misrepresented. 09-10-2020 Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Loophole on eBay! I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. I sold 4 of the same items. You would want your copy to be short and engaging, informative but not stiff. The other thing that is suspect is their account was created the day they ordered the item. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. What should I do? What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. If not, fuck them and continue onto arbitration per their terms and conditions. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. but it is really suspect that they created their eBay account the day they ordered my item. As you sent it recorded delivery I am assuming it had some value to it. Everyone is covered except the credit card holder, whoever that is. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Do everything you can to annoy them until they finally just pay you the $900 so you go away. 26-05-2020 Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. The email will state that the payment will be released to you once you have proven that the goods have been sent. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on An option to dispute the refund and report the buyer will appear. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. He sent photo of item receivedit is not the item i sent. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. For things like graphics cards your best bet is to sell locally, all cash. Person buys 2 things. For more information, please see our The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Supervisor told me to hold up on Police report and wait for UPS to step in. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. I have sent the item you ordered to the address on file with ebay. Some of this advice may be second nature to you, or may not apply to all sales. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. That's why I thought maybe they mislabeled. This is why I take photos of the item with the eBay paperwork. Welcome to the Selling board! Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. I lost my appeal. If they do then you have to either refund or call eBay and try to make your case. I recently had the same experience. If the shipped item was sold for under $750, delivery notification is adequate proof. I don't know what it actually takes for them to get banned. They readily cooperate with law enforcement. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. A little detective work might find the answer. Ebay always takes out the fees and send the remaining money to the Bank on file. Listen to this weeks podcast to hear sourcing methods from a seller! New replies are no longer allowed. The unofficial eBay subreddit. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Phone eBay and they said I should have tried harder. But obviously I cant prove that. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. . No they dont. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. What to do when wrong item received, seller requesting to send to other buyer. They have no reason to create one earlier. e-bay couldnt give two hoots for sellers as long as they are making money. As per the returns policy you are within your rights to refuse it. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Please Help! Has she possibly got you mixed up with a different seller ? However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. I had to help my mom submit a dispute through eBay, as a buyer. I can send to any other email address OK.We'll move all . Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Offer to send the copied forms to an ebay chat rep. The Fragile stickers could have been added at the GSP. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. - edited If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. The buyer could be lying. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. NO Cash Refund for wrong purchased items. You can report an issue with a seller to eBay directly here. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. I take pics and and email amazon all the details of before and after and the condition it is come back - I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). If they bring eBay into this, do I stand any chance at all? they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. The buyer will pay with a fraudulent check. Visit the nearest USPS location and fill out a request form. Am I protected against negative feedback in this scenario? You're not supposed to be liable for anything that happens to it after that. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. The item ordered was a coil of hook & loop tape. Always think like a big retailer. That is not the package i sent your cosmetics in. Its ok but I like the darker one you had in your listing. So, I cancel the order and sent in a statement. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Report the buyer. Just trying to understand. They offer some sort of limited-time discount in order to create a sense of urgency. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thx for the link to reporting a buyer theres a couple people I need to report. They will call the number you have on record for this account, so make sure that's correct before you start. Report a buyer if you think they have acted illegally or fraudulently here. Copyright 1995-2023 eBay Inc. All Rights Reserved. But if he has balls to carry on, follow up with post master complaint. Put it in a bag took pics opened case and returned back explained. There is one more scam that I have had to deal with. Update 2: So my next step was to file claim with UPS. 04:02 PM. Most of them are happy new year banners being returned in Febuary. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Finish enrollment at any CLEAR airport location next time you fly. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. If so, it's definitely not a package I've sent out. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. 2) Buyer most likely will open SNAD return request. I cant believe you won this. Five! A buyer will offer to purchase your item and send a larger payment than required. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. But I would think it is more likely a customs thing. 26-05-2020 Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I dont understand why he thought that she wouldnt notice? If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Sucks!! If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. They can claim the item was not received, claim a refund and make off with the expensive item. Its usually not a good idea to trade with accounts that have bad feedback. "That picture shows different items rather than what I sent. I asked the buyer if the package he received was damaged or opened. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. I suspect someone may have been tampering with mail and package in the delivery system. Thank you sooo much for putting your story on here. If the package was mixed up by GSP, then they should handle it. This is what people are doing nowadays, so selfish. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. How do you prove you sent A? All such complaints from sellers are simply ignored, as profit takes precedence over reason. I'll have to ask her what she sees different because I know it's the same. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). As you say, I would explain to the buyer that different computers and devices show colours differently. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) So supervisor said I will close the case in your favor. Was full of marks. 26-05-2020 Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. So eBay took the loss when they refunded me. How were you able to call eBay? When a buyer disputes an item, the review is no longer an option unless they "accept the item". Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Press question mark to learn the rest of the keyboard shortcuts. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. In this scam, the buyer then accuses you of sending a damaged item. Yet fight is not over, lets see what happens next. Yes it would be a pain. E bay in many cases are making more profit than the sellers. Do you have the number? This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. and our You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Or is it possible it was mixed up with a different package? You can always appeal later. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. I just wanted someone else to take a look at the photos and tell me what they thought. Only first-class mail can be certified. The item is missing parts or features, and this was not disclosed. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I had been using half sheet sticky labels for almost a month before sending out this order. Fabric: Polydex. I have been talking to someone with same story Im trying to buy a car. Just thought Id share. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. on Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We had a top where it was returned with snot. WARRANTY AND INFORMATION. 2023 Comparitech Limited. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I have had a few people say they didnt receive their orders when I know I sent out to all of them. So eBay accepted the return. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. If you have any problems paying for your items, we . However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Am I going to be screwed out of $55? I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. That photo looks like your shipping label stuck on top of another shipping label. There's no possible way I sent the wrong item so he's trying to scam me. I did buy the shipping label through ebay. or the buyer? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Help for buyers and sellers. "Hi. Example: The listing said "new," but the item was clearly used. Do not do that. Is there any point in doing that? When you issue a refund to the buyer They'll be refunded through their original payment method. 'However once the seller has received the item back, eBay can then step in and review the . So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Offer to send him a return shipping label. Do not refund half. In order for it to work, sellers must provide proof of item delivery. CHAPTER XIII. 04:28 PM. Lol either way I wasnt surprised. Buyer pretended the item/ring was not as listed. . Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. 03:13 PM. Unfortunately for you, the item is a replica of the one you sent. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? I know they will get their refund, but should I inquire at all? This scam is a new twist on the offer of overpayment. He immediately cancels the order and requests a refund. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Its just getting worse, sadly. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. And while I'll be cordial, it doesn't bode well. Both early political pieces. 05:05 PM. I've only had to use these pics a few times but they save a lot of hassle. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. 26-05-2020 Along with photographing everything, try to record any identifying details about the item. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. 26-05-2020 I would do that myself in those circumstances. 05:49 AM Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. But the fact that she specifically took a photo of the top tells me it was meant for me. After completing the sale normally, the seller will post the package with the correct address but the wrong name. I swear. Otherwise, you can also restart the laptop just by pressing the power button. They never sent it back. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Record any serial numbers or unique codes. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. - edited thanks to all for your help. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Disputing the chargeback can take a lot of time and hassle on your behalf. You purchased a specific quantity of an item, but received the wrong amount. They have always just put new shipping labels over the original label on the unopened package.

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