3. depends on your card issuer). boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. How long does it take to process my return? If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Graphic Tees. How long does it take to process my return? *Extra 10% discount sent via email to new subscribers only. Re-pack the item in its original packaging with labels and tags still attached. Swim Shorts, Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If you use the returns portal, the process for returns is as follows: Repack your items. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Post if off! For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Follow the steps below: 1. Once you have processed your return in the portal you're ready to post it off! If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. 1. 90z Revival, A returns charge of 2.50 per parcel will be deducted from your refund amount. FYI Once our checks are complete well Log onto your Portal here . 2. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. 1, 2, 3! Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. *Extra 10% discount sent via email to new subscribers only. Items must be returned within 28 days of receipt. This cancellation period starts from the day you have received all of the items in your order. Please return unsuitable items in its original packaging. So that we can get this fixed for you please head over to our Contact Us section. boohoo aren't able to extend your invoice. Jeans, On receiving your return the next step is for us to check the item(s). Please turn it on so that you experience this sites full capabilities. A typical refund will take up to 14 days + your banks handling time. Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). A refund will then be issued by Zippay once your return has been processed. By enabling them, you are agreeing to our. 3. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Returns via the portal are fully tracked. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. Your refund is on its way. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. Items must be unworn and unwashed with the original labels attached. You don't need to remember to keep your proof of postage - it's all digital! The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. Returns via the portal are fully tracked. 2. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Log onto our portal here. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. We don't refund delivery charge for those countries listed outside of the EEA. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. You will need your order number and email/last 4 digits of your phone number. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. We're sorry to hear that you've received an incorrect or faulty item. Boohooman Returns Portal. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). You can unsubscribe at any point. This two week period starts from the day after you receive your order (or from the day after you receive the last Returns via the portal are fully tracked. Click here to generate and print off your returns label and to find your nearest store. You'll get an email once we receive your returned item. *Extra 10% discount sent via email to new subscribers only. Your return arrives back at boohooMAN! A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. You dont need to remember to keep your proof of postage its all digital! Hear about exclusive offers, get early access to collabs & quicker checkout. Please turn it on so that you experience this sites full capabilities. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Don't worry, if this does happen we will contact you first. We dont offer exchanges right now. You will need your order number and email/last 4 digits of your phone number. Login to our returns portal. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. To experience the full world of Boohoo, please enable these or check whether another program is blocking them. All InPost Lockers are in well lit, safe and secure areas with ample parking. You'll then receive a full refund minus the cost of 1.99 for returning the item. We would like to show you a description here but the site won't allow us. You can unsubscribe at any point. You may be liable for import and pay a custom duty charge for orders over the customs threshold. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Just pop your items in something non see-through, sealable & waterproof. Log onto our portal here. However, we may, in our sole discretion, offer you a longer period for returns from time to time. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). With Klarna, Clearpay, Laybuy & Zip! 90z Revival, Keep an eye on your return tracking. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). If you decide to keep one of the items, you need to pay for delivery. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. We've gone paperless! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. Graphic Tees. Find out how to return your item(s) at number 4. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. We dont offer exchanges right now. This amount represents our opinion of the full retail value of this product today based on our own assessment after considering a number of factors. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. Following the prompts, enter the order details as instructed. There is no returns label in my parcel, how do I return? Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. You can cancel your contract here. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? What should I do if I receive an incorrect or faulty item? See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. 3 Select your preferred return option Print returns label at home or in store options. US returns are simple and low cost. Tell us what you are returning and why :). Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Items must be unworn and unwashed with the original labels attached. What should I do if I receive an incorrect or faulty item? This does not affect your statutory rights. I . Click here to view our full Returns Policy. 2. Shorts, You'll get an email once we receive your returned item. Heasandford Industrial Estate Returns via the portal are fully tracked. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. All rights reserved. Baggy Jeans, Great, happy shopping! Tell us what you are returning and why. We've gone paperless! You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. You'll get an email once we receive your returned item. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. refund your credit/debit card. Unfortunately we don't offer an exchange facility. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Returns via the portal are fully tracked. You will need your order number and email/last 4 digits of your phone number. Repack your items. Please wait 14 days before contacting us about your refund if you havent heard from us yet. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. No packaging, no problem! If your items dont make it back to us, youll need to open a dispute with the carrier. 2. Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. Items must be returned within 28 days of receipt. 2. Hoodies, Copyright 2022 boohoo.com. Login to Boohoo's returns portal. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). Your browser's Javascript functionality is turned off. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. You can cancel your contract here. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Select your preferred return option (Print returns label at home or in store options). boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You've got 28 days to send something back to us from the day you receive it. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 2. Please turn it on so that you experience this sites full capabilities. All InPost Lockers are in well lit, safe and secure areas with ample parking. Click here to start a return. weareMAN. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Repack your items (These need to be unworn/unwashed/unused and with original tags). 3. Print off your returns label and attached it to your parcel. Whether you're on website or app, just flip the switch! Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Pierced jewellery cannot be returned for health and hygiene reasons. Make sure you keep your proof of postage! You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). By subscribing, you agree to receive marketing communications from boohoo by email. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Simply return your item(s) and reorder for a replacement. Login to our returns portal. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. 2. We dont offer exchanges right now. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Make sure you keep your proof of postage! See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our If your items dont make it back to us, youll need to open a dispute with the carrier. To see how easy it is to collect your order see our video here. There are a couple of other ways to cancel your contract with us. 1. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. Underwear and swimwear can only be returned if the hygiene seal has not been removed. *Extra 10% discount sent via email to new subscribers only. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Your return arrives back at boohooMAN! Unfortunately we don't offer an exchange facility. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Widow Hill Road Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected.