StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. We will process the refund to your original payment method within 5 days. Is there any way to find out if its still being processed at all? Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. When we bought these tickets, we had jobs and splurged for a night out. What about Canada? Concert was postponed to October and was just canceled. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. Help us improve this article with your feedback. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. But opting out of some of these cookies may have an effect on your browsing experience. They told me their tech would review it. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Call +1 (866) 788-2482 with all the details about the purchase. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. My credit card can do refunds up to 60 days which of course is passed. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. No where does it state that you needed to be a student at the school to use these. Concert is tonight and just received tickets in a completely different section then what i paid for. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. The parking pass was sent to me with in 5 mins. I do not want someone to buy my tickets without the same disclosure available. I have explained this to them and basically they don't give a crap. At NO stage did they advertise this game as a TBA or TBC date and time. We appreciate your patience. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. You can get a refund from StubHub by calling their customer service line. I didn't receive my ticket and they won't give a refund only a worthless coupon. It's my money, why are they holding it?!!!! Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Don't take NO for an answer! They explained to us the person who registered the wristband could show up to the event and claim they lost it. Needless to say, I received a full refund. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Still haven't received refund. Hi Joan. I have been attempting to contact you several times regarding ticket order #553613638. They said if I disputed it with my CC company they'll cancel my account with them. They said the money had already gone to the seller which is pure BS. Stubhub does not accept returns and does not have a return policy. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. View Vivid Seats Refund Policy. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Needless to say, I initiated a dispute over StubHub's transaction. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Unconscionable Money grabbers. or Did you buy an excessive amount of tickets? Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. $868.64 is a lot of money especially now to just throw away. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. If any of these tragic events occur, you will be eligible for a refund. StubHub Refund Ticket by Phone. what should I do? I requested refund now, but they didn't reply me yet. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! Are you kidding me really!? I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Unfortunately, my order was submitted when I was clicked the cancel button. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I will never use Stub Hub again. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. If you sell on Stubhub they will waive the sellers fee. Outside of the US and Canada, fans are defaulted to a refund. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. It does not store any personal data. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. A total ripoff! I purchased tickets for a James Taylor conert and paid for them months in advance. Re: Refund in Progress. Do NOT buy Canadiens tickets from here. "If you have tickets to a show that is postponed, you will be able to select your refund . I am beyond angry and disappointed. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! If she reschedules your tickets are good for the new date and you can attend or sell your tickets. No Refund Policy? I checked by calling Ticketmaster. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. These returns could mean so much to so many people, myself included, as to a difference as food or rent. 4.6.2020. Stubhub did refund, but plans are ruined last minute. It reads Refund in Progress. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. my bank says 10+ days to get a decision if they will return my money. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Hope someone from Spain make a demand withe the corresponding authorities. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. That's literally the only way you can get your money back from these thieves. Hour on Chat and another hour on phone. So now the tickets will not arrive in time for my event. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. We waited two hours until they decided to open the door again. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. Have you made a mistake by purchasing an excessive number of tickets? It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. View Levi's Stadium Ticketback Terms. Last time I'll probably use StubHub. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Thank you StubHub. I'm being charged on sold tickets that were then refunded. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. That's not their fault, that's your fault. I just bought a parking pass for an event. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. From that StubHub wallet page you can request a refund instead of keeping the credit. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. THE ATTORNEY GENERAL SAYS ANYONE AFFE. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Putting the money back in StubHub's money-back guarantee. I wish I had read this before buying. The tickets are wrong ones worth $148 each!! You can get a refund from StubHub by calling their customer service line. I purchased tickets at the very last minute and got amazing seats. At the event, tickets were discovered to be invalid. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. The cookies is used to store the user consent for the cookies in the category "Necessary". The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. We greatly appreciate our communitys patience and understanding during this extraordinary time.. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I am quite dissappointed. People have to make mistakes all the time and this was a mistake. StubHub won't refund my money. Up the food chain with a supervisor, still nothing. But by the end of March, refunds were suddenly gone. Keep asking to speak to someone higher! You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. However, if it's not in your name you can't get this done. Certainly they can see that my ticket barcode was not scanned somehow. You will enter your community username and new password and done! >> PRETTY UNFAIR. I emailed them screen shots proving there was no such disclosure. I want my money back I am not thinking about other events that might take place in the far away future. I'm returning the tickets and buying else where. Stubhub policy on refunds is ridiculous. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Thanks for stealing my money and for the lack of respect for customer experiences. Overall awful experience with only one of four tickets received for $500. It not I guess it is small claims. I have been attempting to contact you several times regarding ticket order #553613638. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. They were for the correct date and time ? When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. If these are not available, you will likely get a full refund. never use them again. I lost my tickets. I called the credit card company and the charges on the card had not even hit yet. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. . Under normal circumstances, these processes are manageable. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. The event has been passed, and no new date has been posted. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Yes This site is horrible. Purchased 2 tickets to a college basketball game. They still charged me fully for a canceled ticket transaction. Never Again. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Then over night, we lost our jobs and the shows were all cancelled. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Tried to resell same tickets for $20 more. Stubhub STOLE THE MONEY FROM ME!!!!! 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Obviously the concert was canceled and I would like my money refunded. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina i have tried to call several times but have been on hold >3 hours on 2 occasions. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". BOSTON . Their poor customer service folks! Stub hub has failed its customers once again with a terrible return policy. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Never again will I use StubHub! I purchased two tickets listed on site. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. You will receive an email with instructions on how to receive your refund. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Stubhub stole $770 from. This website uses cookies to improve your experience while you navigate through the website. "I finally got a supervisor on the line and he said 'No. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Wrong seats. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Dworsky says he hopes she'll intervene. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. the Stubhub policy is to only give refunds if an event is cancelled. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. News Corp is a global, diversified media and information services company focused on creating and distributing . Will I be able to get a refund . These cookies track visitors across websites and collect information to provide customized ads. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. How is this right? We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I will never use this site again and highly advocate not using it to anyone due to this. Now what? The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Major League baseball canceled the game and StubHub changed its policy. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Bonnie cancelled. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. When you mess up, that's your problem not stubhubs and not the original sellers. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. This is the worst service I have ever are ticketes but are tickets were NO good. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Called back for refund. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. "I finally got a supervisor on the line and he said 'No. I will be filing a formal complaint and will NEVER use stubhub again. I purchased tickets to the Olympic gymnastics trials in January 2020. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. Following backlash from customers, the ticketing company responded in a statement this week. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. 2. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? We were so excited to go together and experience this momentous event! They DO NOT have their customers backs. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. The 4 tickets were then sold to 2 customers. There were several other people at the event that had the same problem. What are you going to do to help your customers? Contacted the event, and they said the wristband was already registered to someone else. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. April 1, 2020 We lost the concert for that. Cops said to all the r maiming people that we would get our refunds back! We wasted our night , took off of work and lost our ticket money. Just bought tickets. I WILL NEVER USE THIS SERVICE AGAIN. The company blamed the difficulty of recouping from sellers during the pandemic. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. and would like to return it? Current Ticket Policies: Subject to Change*. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. UPS delivered my tickets, but now I can't find them. Called back for refund. Decide on a ticket price and how you will be repaid. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! A StubHub employee via phone assisted in returning the ticket to my account. How come they can't control that?!! StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Too late to purchase decent seats. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Second package was never able to contact anyone to reroute as address was incorrect. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. These cookies ensure basic functionalities and security features of the website, anonymously. I called ticket master and all the floor seats were sold out!! The 3 tickets totaled close to $600. and did I get a refund?!? You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). This settlement ensures that consumers will receive the refunds that they are entitled to.. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Where Can You Use Your Macys Credit Card? "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I would like to receive a refund. be around to get first dibs at floor seats, on 09/20/2012 I went Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in?