Please ask us to confirm what protection may apply to your The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Hays Travel, which took over Thomas Cook late last year, have launched their "peace of mind" deal where customers will receive a 100% refund on selected holidays should they decide to change . If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. Write by: . Join the 888 people who've already contributed. not be ATOL protected. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. We advise you visit the relevant airport website for information on which terminal your flight will be departing from. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). The trip must last more than 24 hours or include an overnight stay. All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. Would never book with them again Date of experience: 15 December 2022 Useful2 Share If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. If the operator fails, then the ATOL scheme makes sure that customers don't lose their money or find themselves stranded abroad. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Shared on 17 March 2020. And as part of the services they offer, you can order holiday money from them. Very sorry to see you being treated like this, on a personal note, I . The ATOL protection does not apply to all holiday and travel Privacy notice "At the time of. invoices/tickets/Insurance policies) will be sent to you by post or email. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. Some requests cannot be guaranteed. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. services. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. hays travel refund. 4.1 When making your booking we will arrange for you to enter into contracts with the suppliers (tour operator, airline or other supplier) named on your booking summary. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. This leaves us with the option of using official ratings (ie. Please ask us for copies of these if you do not have them. This includes the removal of testing for arrivals into the UK for non-vaccinated travellersand the need to complete a passenger locator form. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation. parts of your trip are not listed on it, those parts will not be ATOL Private transfers generally cost more than choosing a coach or shuttle bus transfer. Check in for most airlines is 2 to 3 hours prior to departure. Tyne and Wear, Better if you are on the travel side. demonstrate your COVID-19 vaccination status through the NHS app. If you are unable to travel because of the Coronavirus you are entitled to a refund. They have 334 shops trading under their name, and most are independently managed businesses. The currency used in the USA is the US Dollar ($). E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. 10.3 You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. In fact, some countries require you to have an International Certificate of Vaccination or Prophylaxis (ICVP) before you enter. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. The majority of our suppliers now issue e-tickets. booking. What luggage can I take on my hotel transfer? protected. Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. However, in some areas, this may be earlier. protected. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) Portugal, https://www.gov.uk/browse/citizenship/passports. Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. There are, however, some exceptions. 2. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. Your application will not be submitted for processing until all correct payment information is received. You are paid holiday to the value of your holiday entitlement. After registration, on arrival at your accommodation, you will be allocated a room. They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . parts of your trip are not listed on it, those parts will not be ATOL For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. Behaviour We asked for a refund, instead. The SPF (sun protection factor) tells you the amount of protection the sun cream gives against UVB radiation. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. How can I find out if it is safe to travel to a particular country? Registered Office: Gilbridge House, Keel Square. If you wish to add on multiple rooms; Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. You will need your account details, booking reference, surname, date of birth and the six-digit verification code. Certificate go to: View For flights departing between 00.01 and 04.00 hrs, the day of departure is deemed to be the previous day. Details will be given at the time of booking. Welcome to Hays Travel Learning and Development HUB. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. eaSYNC Booking > Blog > Uncategorized > hays travel refund. Application forms are available from Post Office branches that offer the Passport Check & Send service, or you can request a form online and it will be sent to you in the post. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. scheme. booking. Please note, it is your responsibility to make sure you have the correct documentation to allow entry, and travel to and from, the country you are visiting. find out how to get proof of your vaccination status. To help us assist you quicker, please include your booking reference number. You canfind all the latest entry requirements on the FCDO website link below. All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK Hays Travel Card is free to use worldwide in millions of locations. Can I take liquids on-board the aircraft? Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. A request to cancel a booking must be made in writing by the lead passenger. Yes, children require their own passport to travel abroad. You must pay any costs we incur, if the difficulty is your fault. ai thinker esp32 cam datasheet Your private transfer will be waiting for you when you arrive at your destination airport, and will provide a speedy door-to-door service to your accommodation, without any stops en route. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. This may be due to the fact your tour operator has not yet confirmed its arrival slots. Edinburgh, United. Hays Travel was commended for the time and effort that its advisors took in finding the ideal holiday for their clients, and it received a raft of five-star ratings. scheme. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. Room Allocation If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. booking. On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately this is classed as the first night of your holiday. Join the 762 people who've already contributed. Canaries, View Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. A request to cancel a booking must be made in writing by the lead passenger. It can be used to cover any necessary medical treatment due to either an accident or illness within the European Economic Area (EEA). not be ATOL protected. Your holiday accommodation is usually reserved for you from 14.00 hrs (dependant on destination) on the day that you depart the UK. It is your responsibility to ensure that you have the correct documentation to travel. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. Hays Travel have partnered with Collinson Group to help you with the testing process. How far in advance can I book my holiday? It may be a good idea to travel with a copy of your prescription. TUI Refund from Hays Travel Finally came through. Travel Card is not linked to your bank account and is a safer option than carrying cash. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. The question of awarding star ratings is a difficult one. | Read 161-180 Reviews out of 726 https://www.gov.uk/government/organisations/foreign-commonwealth-office. 11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. By clicking the departure date within the search form on the Home or Holidays pages, you will be presented with a calendar which will show the results of all available dates. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. And as the biggest independent UK travel agent we have access to thousands of holidays. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. protected. There is a $14.00 fee charged for each new or renewed ESTA application. 16. Hays Travel has now issued a refund to Sharon. Failure to disclose relevant information will affect your insurance. Each component will be provided by different third party providers of the products you have selected. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. The ATOL protection does not apply to all holiday and travel This information may also be available on your departure airport website. "ATOL fee" (see Where we are package organiser below) Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. 7. 12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate travel service suppliers. Yes, you can make secure online payments by visiting the. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. When is it safe to sunbathe and what factor sunscreen should I use? For additional advice on this, please consult the following website: http://www.fitfortravel.nhs.uk/destinations.aspx. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). In 2018, Hays Travel's turnover topped 1bn for the first time, and staff were rewarded with 100 for every year of service, regardless of their role - a handout of more than 1m. The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Canaries, View Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop When travelling to the USA, what kind of currency should I take? If you are on an All Inclusive, Half Board or Full Board basis, you may lose a meal due to your flight times. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. Visit the Destinations pages on the website for more information on the currency that is legal tender for country you are visiting. Alright, they'll put you in a group and ask you to do a group task. 8. 11.5 If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Hays Travel is the UK's largest independent travel agent offering great-value holidays and outstanding customer service. You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. How can I arrange assistance for my flights? Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. If you dont have a Smartphone, you can call theNHS Helplineon119andask for a letterto be posted to you you must do this at least five working days after your second vaccination. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. Most countries now require passports to be valid for at least 6 months after your return date. 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned. The majority of our suppliers now issue e-tickets. You can save on a lot of items. 13. How do you decide which hotels to recommend on your site? Hays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. ucla environmental science graduate program; four elements to the doctrinal space superiority construct; woburn police scanner live. . Your experience matters. HAYS TRAVEL LIMITED BOOKING CONDITIONS 1. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. What if Im unsure about going on my holiday? If the airline you are travelling with has not been mentioned above or you are unsure how to proceed with pre-booking your seats, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. This information will then be passed on to the airline in advance of travel. Our privacy notice is available on our website. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. 18. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to. services. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. What does API mean and who do I give this information to? If you need to organise a new passport, please allow plenty of processing time before your departure, although you can pay an additional fee to via the Post Office Passport Check & Send Service to expedite UK passport delivery. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. Don't do it. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times. My holiday is an 'allocated on arrival' holiday. Your payment obligations will be as agreed between you and us. MORE+ Dec 26, 2022 Click to Save $12.03 Average Savings Hide this message Skip to main content. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. We may collect this on their behalf and you also must pay us any applicable administration charges. Availability changes on a daily basis. Please ask us to confirm what protection may apply to your How can I book multiple rooms for my holiday? . Use the app to fully manage your travel card account and stay in control of your holiday finances. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. It is free to use in millions of locations worldwide where Mastercard is accepted the HTMC is accepted ! 4. Find out what works well at Hays Travel from the people who know best. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. Delivery of Documents Further information can be found at. What is ATOL and what does this mean for me? If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. Where can I find a copy of your Privacy Policy? The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. The service provided will be the same as received by a person covered by the country's insured medical scheme. If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. Which? If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Where necessary, we will add supplier failure insurance to your booking automatically. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. We suggest plasters, antiseptic cream, headache or pain relief, stomach remedies, travel sickness medication, insect repellent, after-sun lotion and cotton wool. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). 9.1 Your contract is with the supplier and its booking conditions apply. If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. Drinks made using boiling water are also safe to drink. For more information about financial protection and the ATOL what is parking recapture fee hotel. Shuttle transfers are often less expensive than a private transfer, but are a great choice if you are working to a budget or travelling as a group. What is the Bank transfer payment method. Hays Travel Leicester Oadby - Services | Facebook Log In or Create new account Community See All 820 people like this 842 people follow this 2 check-ins About See All 70 The Parade (4,651.05 mi) Oadby, UK, LE2 5BF Get Directions +44 116 412 5882 Contact Hays Travel Leicester Oadby on Messenger www.haystravel.co.uk Travel agency

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